FAQ about COVID-19 (Coronavirus) and What We are Doing About It

Updated: March 12, 2020

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.

What has our practice done to make your appointments as safe as possible?

  1. Cleaning and disinfecting regularly. We are adhering to best standards of practice for cleaning and disinfecting equipment that are used by our staff for patients in the home.
  2. We are educating our company staff about COVID-19. We are regularly educating and updating our clinical staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  3. Our staff have been instructed to use hand sanitizer and/or wash their hands:
    • Before each treatment when entering the home
    • After coughing and sneezing, etc.
    • Upon leaving your home
  4. Our staff has also been instructed to NOT report to work if they have shortness of breath, a cough, or fever. They are to seek appropriate medical attention and follow the advice of their healthcare professional for testing and quarantine, as needed. In addition, all team members and patients will be screened and monitored for illness on a regular basis with appropriate response initiated, as needed.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?

No. Please notify us as soon as possible. You should not be charged a cancellation fee. If you have had a fever, wait 24-hours from the time your fever ends to participate in a therapy treatment session.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

No. Please notify us as soon as possible. You should not be charged a cancellation fee.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What should I do if I have been traveling recently?

If you were traveling outside the country or were on a cruise in the past 14 days:

  • Monitor your health and limit interactions with others for 14 days after returning to the United States.
  • If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.
  • Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care
  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all “high-touch” surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

Here's a List of Links to CDC Resources

https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website:

We are committed to providing our patients and staff with the safest conditions for physical therapy, wellness, and home modification consultation services. By providing services in the home, as opposed to a clinic environment, we are able to deliver care with the least amount of risk to our patients.

If you have any additional questions or concerns, please call us at 302-444-8318 and ask for Kathryn Cieniewicz.

We are here for you.